1. Contact Us
If you encounter any issues or have questions about Photo Studio, please reach out to us. We are committed to providing timely and helpful support.
📧 Email Support
For technical issues, bug reports, feature requests, or general inquiries:
support@photostudio.appWe typically respond within 24-48 hours on business days.
📱 In-App Feedback
You can also send feedback directly through the app. Go to Settings > Feedback to submit your suggestions or report issues.
2. Frequently Asked Questions
Are my photos uploaded to any server?
No. Photo Studio processes all photos entirely on your device. Your photos are never uploaded to any server, cloud service, or third-party platform. Everything happens locally on your phone, ensuring complete privacy.
How does the background removal work?
Photo Studio uses advanced on-device machine learning models to detect the subject in your photo and remove the background. This processing is performed entirely by your device's processor, with no internet connection required.
What ID photo sizes are supported?
Photo Studio supports a wide range of standard ID photo sizes including passport photos, visa photos, driver's license photos, and various national ID card formats. You can also customize the size to meet your specific requirements.
Does the app require an internet connection?
No. All core functionality of Photo Studio works completely offline. An internet connection is only needed for downloading the app and receiving updates. Photo processing, background removal, and ID photo generation all work without any network connection.
What photo formats are supported?
Photo Studio supports common image formats including JPEG, PNG, HEIC, and WebP. Generated ID photos are saved in high-quality JPEG format by default.
How do I get the best background removal results?
For optimal results, we recommend: (1) Use photos with good lighting and clear contrast between the subject and background; (2) Ensure the subject is clearly visible and not obscured; (3) Avoid busy or cluttered backgrounds; (4) Use photos taken against a plain, solid-colored background when possible.
Is my personal data collected?
No. Photo Studio does not collect any personal data. We do not require account registration, and we do not collect your name, email, location, device identifiers, or any other personal information. Please refer to our Privacy Policy for more details.
How do I update the app?
Photo Studio updates are distributed through the official app store on your device. Enable automatic updates in your device settings to receive the latest features and improvements automatically.
3. Report a Bug
If you encounter a bug or unexpected behavior, please include the following information in your email to help us resolve the issue quickly:
- Your device model and operating system version
- App version number (found in Settings > About)
- A detailed description of the issue
- Steps to reproduce the problem
- Screenshots (if applicable) - Note: screenshots are only shared at your discretion
4. Feature Requests
We welcome your suggestions for improving Photo Studio! If you have ideas for new features or enhancements, please send them to support@photostudio.app. We carefully review all feedback and prioritize features based on user demand.
5. Response Time
We strive to respond to all inquiries within 24-48 hours on business days. Response times may be slightly longer during weekends and holidays. We appreciate your patience and understanding.